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Appendix A: Problem-Solving Phases

Field Education Handbook

Concerns in field education may be identified by the student, the Field Instructor, or another party. At each stage, the goal is to resolve the issue collaboratively; if resolution is not reached, the process escalates to the next phase.

Phase 1 – Problem Identified and Discussed

  • The concern is first addressed directly between the student and Field Instructor.
  • Faculty Field Liaison or Field Director may coach either party on how to proceed.
  • Goal: Support open communication and collaborative problem-solving.
  • If unresolved, the issue escalates to Phase 2.

Phase 2 – Consultation with Faculty Field Liaison

  • The individual raising the concern consults with the Faculty Field Liaison.
  • New ideas and strategies are shared to support continued resolution between student and Field Instructor.
  • Goal: Strengthen collaboration with fresh insight.
  • If unresolved, the issue escalates to Phase 3.

Phase 3 – Joint Meeting with Faculty Field Liaison

  • Student, Field Instructor, and Faculty Field Liaison meet together.
  • Field Education Director is notified.
  • Goal: Address the concern collectively and work toward resolution.
  • If unresolved, the issue escalates to Phase 4.

Phase 4 – Involvement of Field Education Director

  • Student, Field Instructor, Faculty Field Liaison, and Field Education Director meet together.
  • Program Director is notified
  • Clear benchmarks are established for what must occur for the placement to continue.
  • A short timeline is set to check progress on meeting those benchmarks.
  • Goal: Provide higher-level guidance, structure, and accountability to support resolution.
  • If benchmarks are not met, the issue escalates to Phase 5.

Phase 5 – Final Decision

  • In most cases, the placement is terminated at this stage.
  • The situation is referred to the appropriate Academic Review Committee to determine next steps (e.g., academic review, reassignment, or other action).
  • Goal: Ensure fair, ethical, and consistent resolution when a placement cannot continue.

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